We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
To start a return, we suggest you contact us via online chat or by [email protected]. Items sent back to us without first requesting a return will not be accepted. You can always consult us for any return question via online chat or by [email protected].

Damaged, Defective or Incorrect Item from Sonvyun

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange new shipment for item/items that involved or make the refund accordingly. And we leave the item/items to be held at your side without return processed. 
To make a quick solution, we suggest you talk us via the chat bar which floating at any page of our our website; please make it clear about
① The Order Number with the paper packing slip issued by Sonvyun which was sent along the order package or any digital proof of the purchase;
② The ITEM Information
③ Photos to clarify the issue and
④ Double confirm or update your shipping address if a resend is confirmed.

Refund of Payment 

A notification on a refund will be sent to the email address by which you have placed the order. And you will be automatically refunded on your original payment method. Please remember that it is not an immediate refund as time required by your bank to process. 

Exceptions / Non-Returnable Items 

Our products are of personal use, and on hygiene consideration, we cannot accept returns of opened or used items. 
And we cannot accept returns on sale items, free gifts for orders, gifts redeemed via our promotion purposes via member points or other channels, and or gift cards. Please consult us online if you have questions or concerns about a specific item.
Packages returned to Sonvyun due to an incorrect or incomplete or unsecure address, or unavailable recipient, are not for refund. Please double-check your zip code and shipping address before checkout to save from wastes of money or time. And to request a second delivery requires extra charges which specified in our Shipping Policy.

Modifications or Cancellation

Modification or cancellation can not be made after order been picked by shipper.